Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase. If you change your mind about your order, you may request a return within 14 days of receiving your goods, in accordance with applicable consumer protection law.

To request a return, please contact us at info@skinclubmalta.com and provide your order number and details of the item you wish to return.

The goods must be returned without undue delay and, where possible, in their original condition and packaging. You are responsible for taking reasonable care of the goods while they are in your possession.

For hygiene and health protection reasons, sealed cosmetic and personal-care products that have been unsealed after delivery may not be eligible for return where the applicable legal exception for health or hygiene reasons applies.

Return shipping costs

For returns made under the statutory 14-day right of withdrawal, the customer is responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover these costs.

If an item is defective, damaged, incorrect or does not conform to the order, please contact us before returning it. Where the return is due to such an issue, we will cover the applicable return costs in accordance with consumer law.

This does not affect your statutory rights in relation to defective, damaged, incorrect or misdescribed goods.

If your item arrives damaged, defective or incorrect, please contact us as soon as possible at info@skinclubmalta.com with your order number and, where appropriate, photographs of the issue.

Once a return is received and accepted, we will process the applicable refund using the original payment method. Refunds will be made in accordance with applicable law.

For any questions about returns or refunds, please contact us at info@skinclubmalta.com